The short version
Quiver is a place to keep a record of your bikes and to read research on gear. Membership is $19.99 a year and renews automaticallyuntil you cancel; you can cancel any time from Settings and keep access to the end of the term you paid for. You can also pay once, without a membership, to commission a research page ($4.99) or refresh one ($2.99) — if we can’t produce a usable page, you get an automatic refund.
You own what you put into Quiver. Your garage stays private — we never show one rider’s garage, notes or profile to another rider, and we never sell your personal information. You do let us analyse what you record so we can run your account and publish aggregate, de-identified statistics about how gear is owned, paired and replaced. Those statistics never identify you.
Quiver is information, not professional advice, and it is not a substitute for a qualified mechanic or a manufacturer’s own safety notice. Read Safety, recalls and wear information — it is the most important section here.
Who we are, and what you’re agreeing to
Quiver is operated by Quiver Gearworks, LLC, a Delaware limited liability company (“Quiver,” “we,” “us”). These Terms are a binding agreement between you and Quiver Gearworks, LLC. They apply when you visit quiver.fyi, create an account, buy a membership, commission research, or contribute anything to the site. If you don’t agree to them, don’t use Quiver.
Our Privacy Policy is part of these Terms and explains what we collect and why.
You must be at least 13 years old to use Quiver, and at least 18 to buy a membership or commission research. If you use Quiver on behalf of a business, you confirm you’re authorised to bind it.
Your account
You sign in with an emailed code or with Google. Keep access to that mailbox secure — anyone who can read it can sign in as you. Tell us at auth@quiver.fyi if you think someone else has your account. You’re responsible for what happens under your account, except to the extent it results from our own failure.
One person per account. Don’t share credentials, and don’t create an account for someone else without their permission.
Membership
What it costs. Membership is $19.99per year, charged in advance, in US dollars, plus any tax we’re required to collect. There is no free trial.
What it includes.A membership gives you the garage — your bikes and their parts, wear tracking against your recorded mileage, warranty terms where we can resolve them, published recalls matched against the gear you’ve recorded and shown to you in your garage, and unlimited research requests on products in our catalogue for as long as your membership is active. Features change as the product develops; we may add, change or retire them, and we’ll tell you before removing something material you rely on.
Automatic renewal. Your membership renews automatically each year, on the anniversary of your purchase, at the then-current annual price, using the payment method on file, until you cancel. By subscribing you authorise these recurring charges.
How to cancel. Cancel any time from Settings, which opens the Stripe billing portal, or by emailing auth@quiver.fyi. Cancelling stops the next renewal. Your membership stays active until the end of the period you’ve already paid for, and you’ll keep full access until then. You don’t need to give a reason and there’s no cancellation fee.
Refunds.Membership fees are non-refundable once charged, except where the law requires otherwise or where we obviously charged you in error — for example a duplicate charge, or a renewal taken after you cancelled. If you think a charge is wrong, email us within 30 days and we’ll look at it in good faith. We do not pro-rate partial years.
Price changes.We may change the membership price. If we do, we’ll email you at least 30 days before the change takes effect for you, and the new price applies from your next renewal. If you don’t want to pay it, cancel before that renewal.
Founding riders (“domestiques”).A limited number of invited founding riders receive their first 12 months at no charge. This is an invite-only discount applied at checkout; a payment method is still required, the membership still renews automatically, and the second year renews at the ordinary annual price unless you cancel first. We’ll email you before that first paid renewal.
If your membership ends.Your data is not deleted when a membership lapses. You keep read access to your own garage and can export it at any time; member-only features stop working until you resubscribe. If you want your data removed, ask us and we’ll delete it as described in the Privacy Policy.
Payments.Payments are processed by Stripe. We don’t see or store your full card number. If a renewal fails, Stripe may retry it; if it keeps failing, your membership ends and member-only features stop.
Commissioned research (one-time purchases)
Separately from membership, anyone can pay Quiver to research a product. Commissioning a new research page costs $4.99; refreshing an existing page with newer sources costs $2.99. These are one-time charges, not subscriptions. You can pay by card or Apple Pay through Stripe, and you don’t need an account — if you check out anonymously we just need a delivery email so we can send you the finished page.
What you get.We read the sources worth reading and produce a research page, usually within a few minutes. “A few minutes” is a typical turnaround, not a guaranteed delivery time. If we can’t assemble a usable page, you get an automatic, full refund. We don’t otherwise refund a page once it has been generated.
What you don’t get. Paying to commission research funds the creationof a page. It does not make the page your property, and it buys no editorial control. The resulting page is operated by Quiver, stays public, and the verdict is written from the sources — paying never changes what it says, and commissioning a page doesn’t give you the right to have it taken down.
Acceptable use
- No hate, harassment, doxxing, threats, or spam. We’ll remove content and ban accounts that violate this.
- No impersonating other riders, brands, or Quiver itself.
- No scraping, crawling, bulk downloading, or automated access except by a well-behaved search-engine crawler obeying our robots.txt. Don’t use Quiver’s content to train a machine-learning model without our written permission.
- No attempts to break, overload, probe, or work around the security of the site, and no interfering with other riders’ use of it.
- No posting content you don’t have the rights to. Someone else’s photograph is not yours to upload.
- Nothing illegal. Anything that’s a crime offline is a crime here.
- No reselling or redistributing Quiver’s research as your own product.
Your content, and the licence we need
You keep ownership of everything you create on Quiver: your bikes and builds, the parts and service history you record, sources, reviews and ratings, takes, questions, photographs and notes. We don’t claim it.
Content you post publicly. When you post something publicly, you grant Quiver a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, distribute and surface it on Quiver and in the ordinary promotion of Quiver — including in search results, activity feeds, shared links, and research pages that synthesise community contributions. You also let other riders see and quote it, because that is the point of posting publicly.
Content that stays private. Your garage, your notes, and your rider profile are private. We do not publish them and we never show them to another rider. To run the service and improve it, you grant Quiver a non-exclusive, royalty-free, worldwide licence to host, store, process and analyse that content in order to: operate and personalise your own account; keep your wear, warranty and recall watches accurate; and produce aggregated, de-identified statistics about how cycling gear is owned, combined, worn out and replaced — for example, which components riders commonly run with a given frame, what people save as alternatives to a product, or how long a part typically lasts in real use.
What “aggregated and de-identified” means here. It means statistics computed across many riders, with direct identifiers removed, reported only at a level where no individual rider can be picked out. We will not attempt to re-identify anyone from them, we will not publish an aggregate so thin that it effectively describes one person, and aggregates are never a back door to your garage. We do not sell your personal information, and we do not license your individual content to third parties for their own marketing.
Reviews and moderation. Reviews, ratings and takes you post are public and should reflect your own honest, first-hand experience. We may remove, decline to display, or moderate content — including reviews — that is fake, defamatory, off-topic, or breaks these Terms. We may label a review with context drawn from our own records, such as that the reviewer is a verified owner, at our discretion.
When you delete.Deleting content, or your account, ends the licence above going forward. Two things survive, and we want to be plain about them. Public contributions may be retained in anonymised form so other riders’ pages don’t break — your name and email are removed and the underlying contribution stays as community-authored. And aggregated, de-identified statistics already produced remain, because they no longer identify you and cannot be reversed into your data; deleting removes you from future aggregates rather than requiring us to rebuild past ones.
Feedback.If you send us an idea or a suggestion, we may use it without obligation or payment. Please don’t send us anything you consider confidential.
Quiver’s own content
The site, its research pages, guides, illustrations, software and branding are owned by Quiver Gearworks, LLC or its licensors. While you’re using Quiver in line with these Terms, you may read, link to, and share our pages, and quote reasonable extracts with attribution. You may not copy our research at scale, republish it as your own, or use our name or logo in a way that suggests we endorse you.
Brand names, model names and trademarks belong to their owners. We use them to identify products factually; that use is not sponsorship or endorsement in either direction.
If you believe something on Quiver infringes your copyright, email auth@quiver.fyi with the work concerned, the URL, and enough detail for us to find it. We remove infringing material when properly notified and may terminate repeat infringers.
Safety, recalls and wear information
This is the section to read twice.
Quiver publishes safety recall information gathered from public sources, including the U.S. Consumer Product Safety Commission, and matches it against the gear you record by brand and part type. This is a convenience, not a safety system. Always confirm any recall against the manufacturer’s own notice and the official CPSC listing before deciding whether your equipment is affected. A recall may exist that we have not published, our matching may be incomplete or wrong, and a “no open recall” result means only that we have not matched one — never that your equipment is safe.
Wear tracking, warranty terms, battery readings and service reminders are estimates based on what you record and on general manufacturer guidance. They are not an inspection. Quiver does not tell you whether your bike is safe to ride. Components fail for reasons no software can see. Inspect your equipment, follow the manufacturer’s instructions, and have a qualified mechanic look at anything you are unsure about.
Research pages, guides and comparisons are information and opinion assembled from sources — not professional, mechanical, medical, financial or legal advice, and not a recommendation to buy or to ride anything. Repair guides describe general procedures; whether a job is safe for you to do depends on your tools, your skill and your specific equipment. If a guide says hand it to a shop, hand it to a shop.
Cycling carries inherent risk. You are responsible for the condition of your equipment and for how you ride it.
Affiliate disclosure
Quiver runs no affiliate programme today: we add no tracking codes to outbound retailer links and earn no commission when you buy something. If that ever changes we will say so here first, and the paragraph below will still hold.
No commission, and no payment of any kind, influences rankings, search results, ordering, or what a research page says. No brand pays to appear, to rank, or to change a verdict, and riders who commission research buy no editorial influence either. If any content on Quiver ever becomes brand-sponsored — it isn’t today — we will label it clearly.
Third-party services and links
Quiver links out to manufacturers, retailers, reviews and official notices, and relies on third-party services such as Stripe for payments. We don’t control those sites or services and aren’t responsible for their content, products or practices. Your dealings with them are between you and them, on their terms.
If you connect a head unit or a device to Quiver, you’re responsible for having the right to share that data with us.
Suspension and termination
You can stop using Quiver at any time, cancel your membership from Settings, and delete your account by emailing auth@quiver.fyi from the address on the account.
We may suspend or terminate an account that materially breaks these Terms. We’ll usually warn you first and give you a chance to put it right, except where the breach involves harassment, illegal content, threats to other riders, or a risk to the security of the service. If we terminate your membership without cause, we’ll refund the unused portion of the term you paid for.
We may also discontinue Quiver entirely. If we do, we’ll give you reasonable notice, a way to export your data, and a pro-rata refund of any membership period you’ve paid for and won’t receive.
Sections that by their nature should survive termination do: content licences you granted for material still on the site, disclaimers, limitation of liability, indemnity, and governing law.
Disclaimers
Quiver is provided “as is” and “as available,” without warranties of any kind, whether express, implied or statutory. To the fullest extent permitted by law, we disclaim the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We don’t promise that Quiver will be uninterrupted, error-free, or secure against every attack; that the information on it is complete, accurate or current; or that any specific piece of your data will be available at any specific moment. Don’t use Quiver as your only record of anything you can’t afford to lose, and don’t rely on it for decisions where being wrong would cause real harm.
Some jurisdictions don’t allow certain warranty exclusions, so parts of this section may not apply to you.
Limitation of liability
To the fullest extent permitted by law, Quiver Gearworks, LLC and the people who work on it are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to your use of Quiver — even if we’ve been told such damages are possible.
To the fullest extent permitted by law, our total liability for all claims relating to Quiver in any twelve-month period is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.
Nothing in these Terms limits liability that cannot lawfully be limited — including for fraud, or for death or personal injury caused by negligence. Some jurisdictions don’t allow some of these limits, so parts of this section may not apply to you.
Indemnity
You agree to indemnify and hold harmless Quiver Gearworks, LLC from claims, damages and reasonable legal costs arising out of content you post, your breach of these Terms, or your violation of someone else’s rights. We’ll tell you promptly about any such claim and let you control the defence of it, provided you defend it competently and don’t settle in a way that admits fault on our behalf without our consent.
Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by applicable US federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
We have not required you to arbitrate. Disputes go to court. You and Quiver agree that the state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of these Terms or your use of Quiver, and both of us consent to personal jurisdiction there — except that either of us may bring an individual claim in a small-claims court that has jurisdiction, and nothing stops either of us from seeking an injunction anywhere to protect intellectual property or stop misuse of the service.
If you have a complaint, please email auth@quiver.fyi first. Most things are quicker to fix than to litigate, and we’d rather fix them.
If you are a consumer resident somewhere whose local law gives you rights or a forum that this section can’t take away, this section doesn’t take them away.
The rest of the legal furniture
Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and Quiver about the service, and replace anything said earlier.
Severability. If a court finds part of these Terms unenforceable, the rest stays in force and the unenforceable part is narrowed only as far as necessary.
No waiver.If we don’t enforce something straight away, we haven’t given up the right to enforce it later.
Assignment.You can’t transfer your rights under these Terms without our consent. We may transfer ours to an affiliate or to a successor in a merger, acquisition or sale of assets; if that happens, these Terms and the Privacy Policy continue to apply to your data in the hands of the buyer.
Force majeure. Neither of us is liable for failures caused by events genuinely outside our control.
Notices.We’ll send you notices by email to the address on your account, or by posting them on the site. Send us notices at auth@quiver.fyi.
Changes to these Terms
We may update these Terms. For material changes — new fees, changes to how disputes are handled, new categories of data use — we’ll email active account holders at least 30 days before they take effect, and update the date at the top of this page. Continuing to use Quiver after that date means you accept the new Terms; if you don’t, cancel and stop using the service, and we’ll refund the unused portion of any membership term you’ve already paid for.
Questions
Anything unclear? Email auth@quiver.fyi and we’ll answer. Quiver Gearworks, LLC — quiver.fyi.